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Client Support Analyst

Company: Verisk Analytics
Location: Jersey City
Posted on: September 15, 2023

Job Description:

Company DescriptionWe help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.Job DescriptionThe ISO Underwriting unit of Verisk Insurance Solutions is hiring a Client Support Analyst as part of the team developing and supporting ISO's Electronic Rating Content (ERC) product. As a Client Support Analyst at Verisk, you will be part of our Underwriting Products team, working closely with product managers, IT, customers, marketing, and sales to enable success for our customers and drive the ERC product forward. About the Day-to-Day Responsibilities of the Role:Serves as the primary point of contact for new and existing customers Facilitate and maintain ERC offerings for new and existing customers Ability to develop and retain in depth knowledge of Verisk Rating and ERC Rating offerings Develop and implement strategies for expanding business opportunities with new and existing Customers. This includes developing account business plans, supporting sales, and implementing Customer strategies Keep management apprised of critical problems and the status of all assigned Customers/Partners Develop and manage project scopes and associated requirements Work with business development teams in the development, manage and support of new Partners Knowledge of API technology and API requests Troubleshoot issues and solve problems, identify potential process improvement Production support for answering questions around ERC product offering Ability to work independently and within Team environment Work with management to develop performance basis measurements and complete all defined responsibilities Where required, provide regular reporting of billable hours and services revenue; ensure all targets are achieved Participate in other duties as assigned by the AMO Director and senior management. Completes all responsibilities as outlined on annual Performance Plan. Completes all special projects and other duties as assigned. QualificationsBS/BA or equivalent Proven background in effectively managing customer relationships Commercial lines admitted business experience Prior product development/management experience is a plus Highly motivated self-starter, with strong analytical, inter-personal and leadership skills Technical skills which include competency with development environments and insurance software products would be a plus Ability to garner attention and convey confidence in ability to teach and coach Customers/Partners Polished communication, presentation, and leaderships qualities Ability to travel up to 25% for on-site customer visits.#LI-MB1Additional InformationIn 2022, Verisk received Great Place to Work - Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We're also one of the 38 companies on the UK's Best Workplaces--- list and one of 18 companies on Spain's Best Workplaces--- list.For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we've grown to provide analytic insights that help transform industries focused on some of the world's most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale.We're 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.Everyone at Verisk-from our chief executive officer to our newest employee-is guided by The Verisk Way, to Be Remarkable, Add Value, and Innovate.---Be Remarkable by doing something better each day in service to our customers and each other---Add Value by delivering immediate and sustained results that drive positive outcomes---Innovate by redefining what's possible, embracing challenges, and pushing boundariesVerisk BusinessesUnderwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precisionClaims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiencesProperty Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficientExtreme Event Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governanceMarketing Solutions - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagementLife Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become strongerAt Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work - Certification for the 7th consecutive year. We've been recognized by Forbes as a World's Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisk's Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.Verisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.HR CCPA Privacy Notice.pdf

Keywords: Verisk Analytics, Jersey City , Client Support Analyst, Professions , Jersey City, New Jersey

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