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Desktop Support Analyst

Company: Greenfield Partners Inc.
Location: Jersey City
Posted on: May 19, 2019

Job Description:

Job Title Desktop Support Procurement Analyst Contract 6 months plus Workplace 3 days in our NJ East Brunswick Office 2 Days in our NY - Manhattan Offices Job Purpose This role is responsible for providing second level support to end users in a dynamic, fast-paced environment which provides support over the phone, through e-mail, in person (and walk-in users), while maintaining high level user satisfaction and continuous service delivery demands. In addition to deskside support, this role is responsible for procuring all IT Software and Hardware as well as maintain the asset database and inventory. Position Main Duties and Responsibilities Leverage experience to diagnose and resolve software and hardware incidents, including operating systems (IOS, Windows, Mac) and across a range of software applications including but not limited to off the shelf business specific application. Assist all users with any logged IT related incident when called upon. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible escalating incidents to other support teams where necessary. Image and Setup machines for onboarding new users Procure required equipment manage inventory (asset lifecycle) as instructed by MIS. Accurately record, update and document requests using the service desk system. Install and configure equipment inclusive of all MACD (Move, Add, Change, Deletion) processes. Resolve incidents and upgrade different types of software and hardware including but not limited to printers, copiers and scanners. To maintain a first-class level of customer service ensuring that all users are treated efficiently and in an appropriate manner. Communicate effectively with technical and non-technical colleagues at all levels in the organization. The ability to lift up to 40 pounds to a height of 3-4 feet for racking purposes or carrying from one location to another within office perimeter. Maintain and Manage the IT Request Database process and workflow Document process and ensure it is being followed Manage all Requests (Validation, logging, proper closure, follow up) Maintain Integrity of fieldsselections Mobility Management o Responsible for ordering mobile devices based on our standards o Manage datavoice plans following our company policy o Accurately manage contract changes (new phonescancellationsinactivity) Maintain PO database to effectively track flow of invoices Manage assets and maintain asset database to effectively track asset lifecycle Inventory Management Control Catalog of Service management Vendor Management Responsible for providing quotes and purchasing for North America Accurately code invoices to appropriate business units Establish and maintain open communication among selected vendors Research services and costs of vendors to improve spending Responsible for equipment shipping and insurance claims as it relates to lost, stolen or damaged leased equipment Work closely with the on-site techs and operations manager to streamline flow of procurement to implementation Assist in the development and maintenance of IT asset tracking system, ensuring integrity of PC owned or leased equipment. This position will also assist in the development of operations processes and procedures as well as KPI s. Workplace 3 days in our NJ East Brunswick Office 2 Days in our NY - Manhattan Offices Regular business hours Requirements Proven experience as computer technician or similar role Thorough knowledge of computer systems and IT components Thorough knowledge of o365 user configuration practice of core applications associated to this service Experience in Inventory Management Experience in Hardware and Software Procurement Experience with LAN networks Good knowledge of internet security and data privacy principles Relevant certifications (e.g. CompTIA A) etc.

Keywords: Greenfield Partners Inc., Jersey City , Desktop Support Analyst, Professions , Jersey City, New Jersey

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