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Freelance Client Sales Advisor - Luxury Fashion

Company: Solomon Page
Location: Jersey City
Posted on: April 10, 2021

Job Description:

We are looking for a Freelance Client Sales Advisor for a top luxury fashion company in Jersey City, NJ. This is currently a contract opportunity with the potential to be temp-to-permanent.
The Client Sales Advisor is responsible for providing best in class client service by listening and responding to each client's specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and exceeding planned KPI's.
Responsibilities:

  • Provide a positive, courteous and pleasant customer experience by incorporating all core brand values and integrity throughout each interaction.
  • Consistently provide a highly professional approach and outstanding service in order to resolve customer issues; communicate effectively and with empathy via phone, email, social media and/or written correspondence.
  • Escalate any customer issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.
  • Ensure that all customer communications are handled in line with brands policies and processes.
  • Demonstrate and share brand awareness, storytelling and product knowledge when communicating with customers.
  • Drive to achieve and exceed sales goals and planned KPI's.
  • Recommend new and innovative approaches to address customer concerns and share successful ideas within the team and department.
  • Enter accurate information into link and that updates to the SCRM database are initiated as appropriate.
  • Ensure accurate data is included for statistics and workload analysis.
  • Develop excellent working relationships within the brand network.
    Qualifications:
    • Previous experience in luxury customer service(preferably retail, hotel or concierge businesses)
    • Must be able to commute to Jersey City, NJ office
    • Outstanding communication skills, both written and verbal
    • Strong sales negotiation skills
    • Clear demonstration of a customer first mind-set
    • Highly motivated, energetic and inspirational team player
    • Able to work a varied schedule including hours/days/nights/holidays and weekends
    • Able to multi-task and prioritize competing tasks
    • Fluent in English, proficiency in Spanish, French or Mandarin a plus
    • Proficient in Microsoft Office
    • Salesforce knowledge is a plus
      If this job description matches your background, please apply!
      --- The Solomon Page DistinctionSolomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
      About Solomon PageFounded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, Twitter, and LinkedIn.
      Opportunity Awaits.

Keywords: Solomon Page, Jersey City , Freelance Client Sales Advisor - Luxury Fashion, Sales , Jersey City, New Jersey

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