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Prime Brokerage Client Service Rep AVP

Company: Citigroup Inc.
Location: Jersey City
Posted on: January 12, 2022

Job Description:

The Client Service Officer is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flows for the area or function. Integrates subject matter and industry expertise for Equity and Fixed Income products. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits.Work and performance of all teams in the area are directly affected by the performance of the individual. Responsibilities: Deliver a suite of services to our Prime Brokerage clients which include but are not limited to Settlements, Margin, Reporting, Wires and Corporate actions to our PB clients Clear client transactions with respect to market risk and rules by partnering with internal Ops and middle office teams Take ownership of client investigations (e.g., booking issues and reporting) and collaborate with operational and middle office teams to ensure effective resolution. Enforce regulatory and/or market policies and procedures to ensure operational integrity while maintaining high client satisfaction. Proactively participate in client visits and internal calls related to client service Perform responsibilities through proficient use of Citi applications. Participate in service-related process improvements. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Minimum 5 years of Prime Brokerage experience. Ability to multi-task with strong organizational and time management skills per the needs of the internal and external clients Ability to problem solve and analyze data with demonstration of attention to detail Strong verbal and written communication skills Client facing experience; strong background and interest in the fields of operations and compliance. Knowledge of Equity and Fixed Income Products Education: Bachelor's/University degree or equivalent experience

Keywords: Citigroup Inc., Jersey City , Prime Brokerage Client Service Rep AVP, Sales , Jersey City, New Jersey

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