Logistics Customer Service Rep

Company: Express Employment Professionals - Headquarters
Location: Jersey City
Posted on: May 16, 2022

Job Description:

Are you looking for a long-term job that can turn into perm with a great pay? We have a job for you! Our client located in Bayonne, NJ is a warehouse facility looking for an experienced Logistics Customer Service Rep. This position requires someone with routing and 3PL experience. Duties will include but not limited to the following: * Liaison between customers and warehouse * Schedule pickups and deliveries * Route drivers to delivery destination * Communicate any issues with customers via email or phone This position is temp to perm. Schedule: Monday to Friday from 8:00am - 5:00pm Job Requirements:

• Handle incoming customer service calls
• Dispatch incoming customer phone calls
• Accept customer calls and return customer
• Maintain customer service related information for customer accounts
• Ensure quality customer service and customer satisfaction
• Maintain customer service voicemail and return customer calls
• Provide customers with superior customer service
• Provide customer service for internal customers
• Capturing customer information and answering customer inquiries
• Resolve inbound customer calls regarding account
• Take customer orders and provide high-quality customer service
• Make out going customer service calls
• Work with customer service manager to ensure proper customer service
• Resolve any customer service issues
• Answering inbound calls and providing excellent customer service
• Provide customer support and handling customer inquiries
• Combining excellent customer service skills
• Assure quality customer service to all customers
• Provide exceptional customer service to all customers
• Provide superior customer service with all customer interactions

Keywords: Express Employment Professionals - Headquarters, Jersey City , Logistics Customer Service Rep, Sales , Jersey City, New Jersey