Quality Customer Service Representative
Company: Agame Solutions
Location: Jersey City
Posted on: June 20, 2022
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Job Description:
Our company has an immediate opening for a Quality Customer
Service Representative for our client located in the greater Jersey
City area. The position entails being the primary customer support
for our contact-center. Success in this position requires that the
Quality Customer Service Representative is able to work
independently with little to no supervision to provide immediate
availability, be professional, provide documentation within our
systems. Requirements For Training: Our most accomplished
professionals will teach you what directly lead to their success
and systematically create a game plan for your future. Outstanding
reliability and follow-through and requires excellent communication
skills including telephone and active listening skills Efficient
problem-solving and troubleshooting skills. The ability type and
talk at the same time, delegate effectively, and excellent
organizational skills. The ideal candidate will be a highly self-
motivated individual who can work well with little to no
supervision and is a reliable, knowledgeable, resourceful,
flexible, service-oriented professional. Job
Requirements:Responsibilities: The Quality Customer Service
Representative will partner with all parties informed of the status
of open issues and will work closely with escalation partners to
identify, document, and monitor any and all exceptions to the
standard processes to create a list of best practices. Problem
Resolution: A big part of maintaining relationships with existing
customers includes problem-solving by the Quality Customer Service
Rep. Responsiveness: The Customer Service Rep will provide
responsive, timely telephone, chat support. The Quality Customer
Service Rep shall personally act as the single, point-of-contact
for their issues from identification through resolution as often as
possible (i.e. take the call and handle internally vs. transfer or
provide other contacts). - Qualifications: High School Diploma or
GED required; College degree or equivalent experience preferred.
Multi-task and prioritize required Ability to handle multiple
projects/tasks at a time. Excellent oral and written communications
skills, particularly in a phone or email context Strong
communication skills and basic computer knowledge
Keywords: Agame Solutions, Jersey City , Quality Customer Service Representative, Sales , Jersey City, New Jersey
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