Customer Success Agent

Company: Lotto.com Inc.
Location: Jersey City
Posted on: June 24, 2022

Job Description:

Who we are Lotto.com Inc. is a digital start-up that is revolutionizing the way people play the lottery. We provide a best-in-class digital lottery retail platform that offers participants a secure and easy online experience. Here at Lotto.com, we are on a mission to create an easy and convenient way to play the lottery with an emphasis on contributing to state-sponsored causes. Depending on the state, up to 50% of every ticket sold goes to support state projects including academic scholarships and educational programs, social services, pensions for union employees, elder assistance programs, and much more. What's the role? As a Customer Success Agent, you will report to our Customer Success Manager, and work on a variety of projects, supporting a best-in-class online platform. This is an entry-level position on a rapidly growing team, offering a chance to make an impact on the customer experience and grow the business. If you love taking initiative, finding new solutions for interesting challenges and want to become a part of a cool tech startup, let's chat! What you'll do: Manage customer communication, primarily through live chat and email Educate users on platform services and features Maintain robust records and updates within Zendesk and proprietary systems Serve as the main point of contact and liaison between customers and the rest of the lotto.com team Provide tech support and ensure customer satisfaction Utilize online tools to monitor business performance and improve CX Partner with external departments to support additional projects Adhere to regulatory requirements and internal guidelines What you need: Bachelor's degree or equivalent work experience Excellent command of the English language Ability to draft customer-facing and marketing content communications Ambitious drive, strong individual contributor and team player Affinity for technology and a can-do attitude What is nice to have: Familiarity with G-Suite tools and E-commerce platforms 1 yr. experience working with Zendesk and/or other customer-facing tools 1 yr. experience working in startups and high-pace environments What you'll get Full time position Competitive Salary Performance based bonuses Future equity in the company Awesome working environment Paid time off Health benefits Team events Lotto.com does does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status. If you feel that you are qualified for this position, we encourage you to submit an application.Lotto.com does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status. If you feel that you are qualified for this position, we encourage you to submit an application.

Keywords: Lotto.com Inc., Jersey City , Customer Success Agent, Sales , Jersey City, New Jersey