Lead Representative, Client Service
Company: BNY Mellon
Location: Jersey City
Posted on: January 22, 2023
Pershing provides a flexible and progressive work environment.
Roles can be hybrid in nature (office + WFH) or fully based from
home (remote) depending on needs of the employee and the business.
Authentic, innovative, and results-driven? - Raise your hand if
that sounds like you! We're looking for an amazing individual to
join our growing team. - The longevity of our firm is a testament
to its strength and stability. Your ability to contribute fresh and
diverse perspectives in a team-based environment will usher us into
future and take us to the next level. BNY Mellon's Pershing offers
a fast-paced environment and dynamic culture where "client first"
is paramount. We serve introducing broker dealers and advisory
firms who are professionally managed and growth oriented,
supporting high net worth and ultra-high net worth investors who
lead complex financial lives. Our commitment to career growth and
mobility is at the core of our people-oriented culture, as
evidenced by our tenured staff. - We welcome the opportunity to
speak with you!
- Client Service - Directs daily work for team members and serves
as the technical expert for the most complex transactions and
- Independently assists clients by responding to complex phone,
email and other inquiries regarding the most technically advanced
company products, services and procedures.
- Provides technical assistance for the most complex issues that
have been escalated by junior team members and guides junior team
members towards solutions.
- Researches and resolves complex operational or client
- Identifies trends in client issues and proposes
- Monitors resource allocation and directs work for team to allow
team to best respond to client inquiries that require department or
product specific technical knowledge.
- May formally assign work to team and be held accountable for
teams' work completion and quality.
- Monitors team efficiency and develops and implements process
High school/secondary school or the equivalent combination of
education and experience is required. Bachelor's degree preferred.
5-7 years of total work experience preferred. Experience in
financial services preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action
Employer. Minorities/Females/Individuals with
Disabilities/Protected Veterans. Our ambition is to build the best
global team - one that is representative and inclusive of the
diverse talent, clients and communities we work with and serve -
and to empower our team to do their best work. We support wellbeing
and a balanced life, and offer a range of family-friendly,
inclusive employment policies and employee forums. BNY Mellon
assesses market data to ensure a competitive compensation package
for our employees. The base salary for this position is expected to
be between $45,700 and $87,975 per year at the commencement of
employment. However, base salary if hired will be determined on an
individualized basis, including as to experience and market
location, and is only part of the BNYM total compensation package,
which, depending on the position, may also include commission
earnings, discretionary bonuses, short and long-term incentive
packages, and Company-sponsored benefit programs. This position is
at-will and the Company reserves the right to modify base salary
(as well as any other discretionary payment or compensation) at any
time, including for reasons related to individual performance,
change in geographic location, Company or individual
department/team performance, and market factors.
Keywords: BNY Mellon, Jersey City , Lead Representative, Client Service, Sales , Jersey City, New Jersey
Didn't find what you're looking for? Search again!