Sales Associate III
Company: Tapestry, Inc.
Location: Elizabeth
Posted on: April 16, 2024
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Job Description:
The Sales Associate role is an integral part of the store's
overall success and efficiency: demanding direct attention to our
brand commitment when servicing our customers and driving results.
Responsible for upholding Coach's Service and Selling Models,
creating a positive first impression, building on-going customer
relationships through a personalized experience, and leaving a
positive, lasting impression.SALES FLOOR:* Understands
organizational objectives and makes decisions that align with
Company priorities*Takes ownership and is committed to delivering
results, while remaining actively aware of personal and store
metrics; and creates personal sales and clienteling strategies in
partnership with the management team.*Creates short- and long-term
strategies to achieve personal metrics and performance goals*Takes
ownership of personal survey results and creates plans to improve
and overcome areas of opportunity* Represents Coach as a brand
ambassador* Demonstrates Coach's Selling and Service expectations
at all times*Understands changes in local market with potential
impact on business performance and supports the execution of local
sales strategies and tactics*Drives business through sales
strategies, clienteling, sourcing new customers and maintaining
on-going productive relationships with customers*Creates positive
impressions with customers by bringing best self to work through
attire consistent with Coach's Guide to Style*Builds credibility
and trust as a personal fashion advisor by communicating fashion
awareness and a strong knowledge of competition.*Provides in-depth
product knowledge, including features, benefits, current offerings,
and overall product value.* Remains aware and is clearly able to
communicate current pricing and promotional strategy to
customers.*Discusses product features and builds the sale by
leveraging cross-selling skills and abilities.*Cross-sells and
encourages beneficial product add-ons that relate to the customer's
shopping needs* Sensitive to customers' needs and tailors approach
by reading cues*Attends to the unique and individual shopping needs
of each customer.* Works with multiple customers simultaneously and
breaks away as appropriate* Follows up with customers consistently
and genuinely to influence/close the sale*Flexes personal selling
techniques to contribute to overall store financial results* Builds
lasting and loyal relationships with customers* Leverages Coach's
tools and technology to support relationship building and
clienteling efforts* Creates enthusiasm and positivity for a shared
vision and mission*Promotes and endorses a team selling
environment*Fosters an environment of teamwork, trust and
collaboration with internal and external customers*Remains solution
oriented; is adaptable and flexible to changing business and store
needs*Welcomes feedback and adapts behaviors as appropriate*
Maintains a calm and professional demeanor at all timesOPERATIONS:*
Ensures all daily tasks are completed without negatively impacting
service or Coach standards*Completes daily operational tasks
including maintaining store (sales floor and backroom), cash wrap
and visual merchandising to Coach standards consistently and in a
timely manner* Maintains a clean and tidy selling floor at all
times*Adheres to all applicable retail policies and procedures
including POS, Operations and Asset Protection procedures*
Replenishes inventory on sales floor as needed*Supports Store
Inventory Process by processing shipment, stocking shelves,
replenishing sales floor, maintains strong organizational standards
as it relates to product both in the stockroom and on the sales
floor.*Supports cash-wrap when needed to process purchases,
returns, and exchanges.*Efficiently processes customer
transactions: Purchase, Return, Exchange, Found Order
etc.*Effectively helps to prepare store by organizing functional
areas, performs routine cleaning, maintains strong organizational
standards and maintains visual merchandising
expectations.Competencies required:*Drive For Results: Can be
counted on to exceed goals successfully. Is consistently one of the
top performers. Very bottom line oriented. Steadfastly pushes self
and others for results.*Customer Focus: Is dedicated to meeting the
expectations and requirements of internal and external customers.
Gets first hand customer information and uses it for improvements
in products and services. Acts with customers in mind. Establishes
and maintains effective relationships with customers and gains
their trust and respect.*Creativity: Comes up with a lot of new and
unique ideas. Easily makes connections among previously unrelated
notions. Tends to be seen as original and value-added in
brainstorming settings.*Interpersonal Savvy: Relates well to all
kind of people up down and sideways. Inside and outside the
organization. Builds rapport. Builds constructive and effective
relationships. Uses diplomacy and tact. Can diffuse even high
tension situations comfortably.*Learning on The Fly: Learns quickly
when facing new problems. A relentless and versatile learner. Open
to change. Analyzes both successes and failures for cues to
improve, experiments and will try anything to find solutions.
Enjoys the challenge of unfamiliar tasks. Quickly grasps the
essence and underlying structure of anything.*Perseverance: Pursues
everything with energy, drive and a need to finish. Seldom gives up
on anything before finishing, especially in the face of resistance
or setbacks.*Dealing with Ambiguity: Can effectively cope with
change. Can shift gears comfortably. Can decide to act without
having the total picture. Does not get upset when things are up in
the air. Doesn't have to finish things before moving on. Can
comfortably handle risk and uncertainty.Additional
RequirementsExperience:1- 3 years of previous sales experience,
preferably in a luxury retail service environment. Possesses
current knowledge of fashion trends and competition in the
marketplace.Education:High school diploma or equivalent; college
degree preferred.Technical:Knowledge of cash register systems,
basic computer skills (including the ability to use iPad/laptop,
Mobile POS and Internet), utilize walkie talkie, understand and
read price and product release sheets.Physical: Ability to execute
at a fast pace. Ability to communicate effectively with customers
and team. Ability to maneuver the sales floor, sales shelves, and
stock room; climbing, bending, and kneeling are required. Ability
to frequently lift and carry up to 25 pounds and, at times, lift
and carry product/cartons up to 50 pounds to process product
shipment/transfersSchedule: Ability to meet Coach Scheduling &
Availability Expectations, including ability to work a flexible
schedule, including nights, weekends, and holidays high retail
traffic and sales days including but not limited to the day after
Thanksgiving, Memorial Day, Christmas Eve, Mother's Day,
etc.).Note: This document serves only as a sample of job duties and
responsibilities and does not include an exhaustive list of all
performance requirements.Tapestry, Inc., parent company of the
Coach brand, is an equal opportunity and affirmative action,
employer and we pride ourselves on hiring and developing the best
people. All employment decisions (including recruitment, hiring,
promotion, compensation, transfer, training, discipline and
termination) are based on the applicant's or employee's
qualifications as they relate to the requirements of the position
under consideration. These decisions are made without regard to
age, sex, sexual orientation, gender identity or expression,
genetic characteristics, race, color, creed, religion, ethnicity,
national origin, alienage, citizenship, disability, marital status,
military status, pregnancy, or any other legally-recognized
protected basis prohibited by applicable law. Visit Coach at
TBD
Keywords: Tapestry, Inc., Jersey City , Sales Associate III, Sales , Elizabeth, New Jersey
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