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Sr. Client Service Rep - Custody

Company: Brown Brothers Harriman
Location: Jersey City
Posted on: October 12, 2019

Job Description:

SR. CLIENT SERVICE REPRESENTATIVE - CUSTODY

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens, and steps outside their role to add value whenever they can. Someone who is drives to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their wok and is inspired and motivated by their role in protecting and enhancing our client's financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brother Harriman is the right place for you.

Join us as a Client Service Representative

Brown Brothers Harriman is currently recruiting a Senior Client Service Representative to join our Custody team.

The Senior Client Service Representative, serves as a primary contact for custody clients and provides timely and accurate resolution of client inquires to ensure exceptional levels of client service are met. The Senior Client Service Representative performs reviews of daily service and transaction work and actively participates in the execution of client account conversions.

The Senior Client Service Representative operates under less direction than the Client Service Rep., supports funds with greater complexity, works on larger accounts, and supports the guidance and training of newly hired, less experienced staff.

Some of your key responsibilities:

1. CLIENT SERVICE AND INQUIRY RESPONSE

* Proactively respond to custody related client inquires on a daily basis

* Work with internal departments to prioritize and resolve client requests and deliverables

2. TECHNOLOGY AND INNOVATION

* Utilize relevant internal technology solution to effectively manage client inquiries

* Introduce and familiarize clients with new technology, automation tools and products

3. RISK MANAGEMENT

* Assist in maintaining and reporting on client service related metrics

* Participate in team-based project work with audits

* Complete monthly reporting requirements

QUALIFICATIONS:

* BS/BA degree or equivalent work experience

* Minimum of 2 years global custody experience

* Prior work experience in a client servicing role is preferred

* Ability to effectively prioritize and resolve client needs

* Ability to build and maintain internal and external client relationships

* Ability to learn and utilize new technologies to research, analyze, and resolve client needs

* Experience in reporting and managing multiple data sources

* Comprehensive working knowledge of excel

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Full time

Jersey City.

Keywords: Brown Brothers Harriman, Jersey City , Sr. Client Service Rep - Custody, Sales , Jersey City, New Jersey

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