Bicycle Service Writer - Hudson, NY

Company: Berkshire Bike and Board
Location: West New York
Posted on: February 16, 2026

Job Description:

Job Description Job Description Summary Want to come work for a growing bicycle retailer right here in the heart of The Berkshires? Think you've got what it takes to succeed in a fast-paced work environment? Come and check out our award-winning company culture and core values, focusing on strong growth opportunities by putting the right people in the right places from within our business. Berkshire Bike and Board is a growing family of local bike shops, all with a singular purpose-to get more butts on bikes. Our company culture is built around the bike - we are dedicated domestiques to our customers, we continually try to empower staff to take action, and of course, we are 'off the front' in everything we do! Our environment is a place that values fresh ideas and creative thinking, in addition to being fast-paced and demanding. Each of our four stores dominates its local market, and we can now call ourselves one of the leading pedal assist dealers in New England. We're proud to have built what we believe is truly one of the best bike shops in New England and a truly great place to come to work! Our staff members will tell you that Berkshire Bike and Board is a great place to work. We offer competitive compensation in our industry. Pay is based on experience and talent. We not only give great discounts and continuing education to our staff, but full-time staff also receive additional benefits, including paid vacation time! Working for Berkshire Bike and Board isn't just a job at a bike shopit is a career in the bicycle industry. Our employee development path allows for upward mobility from sales, tech, and management in our local shops to opportunities at our brand headquarters. All employees will spend the first few weeks learning our culture, products, and processes-with group rides afterward. Other company-sponsored training includes brand-specific and fitting seminars as well as training to help match bikes perfectly with riders and consistent training on new products and practices for our mechanics. If you are open to new ideas and excited about participating in an environment where delivering an outstanding customer experience is our guiding principle, check us out. And if you're passionate about bicycles, you'll fit right in! Duties The job of the service writer is to manage the service department workflow at the shop level. Running an organized and profitable service department is paramount to the success of Berkshire Bike and Board and this responsibility lies in the hands of the service writer. Properly diagnosing work that needs to be done on a customer's bike and communicating that clearly is the key to success of any great service writer. Bring bikes in interface with customers Properly and efficiently service write Build bikes into schedule and send accurate and prompt quotes to customers Be able to properly source parts and get them on order according to our systems and processes Be able to properly process warranties according to our systems, and also be able to confidently and clearly communicate to a customer when in fact something is not a warranty issue and is instead a wear and tear problem Delegate work orders to ensure that the right mechanic is working on the right bikes at the right time A commitment to maintaining a clean and well organized service department according to company standards Communicate with store manager the service departments needs when they are writing the schedule The ability to track KPI's within the service department according to the Service Manager's protocols Requirements Two years of bike mechanic experience Excellent reliability. Proven experience showing up to work day to day on time is a must. Good communication skills. Service writing is an integral part of our process and you will be in the middle of many moving parts. Communicating progress and timelines as well as following directions will be critical to your success. Ability to concentrate on your task all day. This job requires 8 hours of solid attention, on your feet, day in and day out. The ability to lift 50 pounds head high. Enthusiasm for bicycles is certainly preferred. Alignment with our core values Benefits Competitive Pay Paid sick time and vacation time Employee Purchase Benefits Outstanding Company Culture including quarterly outings as a group About Us Our vision at Berkshire Bike and Board is to TRANSFORM lives by inspiring a cycling lifestyle.

Keywords: Berkshire Bike and Board, Jersey City , Bicycle Service Writer - Hudson, NY, Logistics, Transportation & Drivers , West New York, New Jersey